FAQs

FAQs

ALL YOU NEED TO KNOW ABOUT STARLASH

HOW TO APPLY STARLASH?

For best and long-lasting results, we recommend using the fine Starlash brush with a small quantity of serum and apply it once a day on the upper line of the eyelash. Before using Starlash, remove all traces of make-up on your face and make sure your eyes are completely dry.

WHAT ARE THE INGREDIENTS PRESENT IN STARLASH?

– KERATINE: This protein makes eyelashes and eyebrows healthy and strong.
– PANAX GINSENG ROOT EXTRACT: Stimulates blood circulation and therefore provides nutrition to the eyelashes and eyebrows, strengthening their roots and preventing their weakening.
– ALLANTOIN: It is a molecule that promotes resistance, stability and immunity of cells, accelerating their development.
– CALENDULA OFFICINALIS EXTRACT: Contributes significantly to strengthening eyelashes and eyebrows, making them brighter and giving them a healthy and shiny appearance.
– GINKGO BILOBA EXTRACT: It is a plant that helps prevent the loss of eyelashes and eyebrows, reactivating blood circulation, revitalizing them from the root and making the irrigation of the hair follicles more efficient.
Aqua, glycerin, panthenol, biotinoil tripeptide-1, hammamelis virginiana extract, hydrolyzed wheat gluten, allantoin, soy glycine protein, panax ginseng root extract, aesculus hippocastanum extract, hydrolyzed keratin, phenoxyethanol, propanediol, ginkgo biloba extract, calendula officinalis extract, hydroxyethylcellulose.

IS IT LESS EFFECTIVE IF I FORGET TO APPLY STARLASH SEVERAL TIMES?

Yes and especially in the initial stages of use, it is important to use it often to get the best results.

DO I HAVE TO USE STARLASH DAILY FOR A CERTAIN PERIOD OF TIME?

You have to be patient to see the effects of Starlash on your eyelashes. Usually, the initial results appear after a few weeks of using the product every day. For this reason, it is very important to use Starlash as part of your beauty enhancing routine treatment, so that the natural active agents can take the best possible care of your lashes, and thus activate their roots. About three months afterwards, you can reduce the frequency of use to 3-4 times a week.

IS THE TIME OF DAY WHEN I APPLY STARLASH IMPORTANT?

You can use Starlash both, in the morning, before putting your make-up on, or at night before going to bed. In any case, we recommend applying Starlash at night, preferably a few hours before going to bed. The main benefit of using it at night, is that the serum can act for longer and thus increase the effect of the serum on the skin.

WHEN DO THE FIRST EFFECTS BECOME VISIBLE?

About four weeks after initial use, you may start to notice the effects, although this period may differ from one person to another.

WOULD ANYTHING HAPPEN IF I INTERRUPT THE USE OF STARLASH?

No. The lashes will return to their initial state and form about two weeks after you stop using Starlash.

DOES IT MAKE SENSE TO USE STARLASH SEVERAL TIMES A DAY?

To avoid possible side-effects that might occur, the serum should not be used more than once a day.

CAN I USE THE SERUM WHILST I HAVE DYED OR FALSE EYELASHES?

Yes, using it at the same time as coloured eyelashes or extensions has no effect on the use of Starlash.

WHY CAN'T I USE STARLASH FOR MY LOWER EYELASHES TOO?

There is a possibility that a part of the serum might get into your eyes and cause annoying irritation.

CAN STARLASH BE USED FOR EYEBROWS TOO?

Yes. Starlash also works magically with eyebrows. And you can achieve this without much effort. At night, before going to bed apply the serum to your eyebrows.

CAN I USE STARLASH IF I WEAR CONTACT LENSES?

Yes, Starlash is also applicable for people who use contact lenses. Nevertheless, we recommend not putting in your contact lenses right after using Starlash, just as you should avoid direct contact with the eyes.

WHAT ARE THE RESULTS I CAN EXPECT BY THE APPLICATION OF STARLASH?

The Starlash eyelash serum activates the lashes in depth and volume, causing a long lasting change and effect.

OTHER GENERAL QUESTIONS

CAN YOU SHIP STARLASH ABROAD?

Yes, we ship Starlash all over Europe

WHO CAN I CONTACT IF I HAVE QUERIES?

If you have any queries, you can use our contact form above. We will try to contact you as soon as possible.

HOW CAN I CANCEL OR CHANGE MY ORDER?

If you wish to cancel or change your order, you can contact us by mail at hello@starlash.eu and we will be more than happy to help!

HOW CAN I RETURN STARLASH?

If you wish to return the product, you can contact us by mail or telephone and we will be delighted to help.

HOW LONG DOES SHIPPING TAKE?

Shipping may take from 2-4 working days.

WHAT TYPES OF SHIPMENT ARE THERE?

We offer standard shipping

IS ANY GUARANTEE OFFERED FOR THE PRODUCT?

The results of Starlash depend on various factors: correct and regular use, as well as the person themselves. To obtain the best results, you should use our serum every evening and apply it to the upper line of the eyelashes. At this point, the frequency is just as important as proper utilization of the product. Otherwise, the desired effects might not be achieved. In addition, the effect also depends on the type of eyelashes each person has. The smaller the eyelashes, the greater the effect that is obtained. Starlash guarantees that the active agents in Starlash have been consciously chosen for every single person to achieve the “GLAMOUR” factor.

WHY HAS MY ORDER BEEN INTERRUPTED?

An order could be interrupted for different reasons. Please contact us so we can check your particular case.

CAN I USE STARLASH DURING PREGNANCY OR LACTATION?

We do not recommend using our eyelash serum during pregnancy or while breastfeeding. If you have any more questions regarding this, we recommend consulting your doctor.

HAS STARLASH BEEN TESTED ON ANIMALS TOO?

No. Our eyelash growth treatment has not been tested on animals. Testing cosmetic products on animals is forbidden under European law.